TO OUR CUSTOMERS, COLLABORATORS, PARTNERS & BUSINESS FAMILY

August 14, 2020

The global crisis associated COVID-19 pandemic that has impacted both our industry and the New Objective team has been a unique and unsettling time for all of us. Since the pandemic has become a new reality in our daily lives, we have continued to reach out and offer our words of hope, care and compassion.

We have also focused our operations with the health and human safety of our team, partners, collaborators, customers and all of their families at the forefront as our primary focus. Our collective efforts have been effective and ensured the sustained health and human safety of our talented team and their families.

Following an initial closure of our facilities to general operations on March 16th, as an essential business we established a COVID-19 response team who have worked thoughtfully and carefully to bring our manufacturing operations with limited capacity online to support and enable our collaborators and customers leading research and innovation on the coronavirus and vaccines and therapies for COVID-19.

From our fundamental technology of GlassTip emitters to our premier integrated solutions, PicoChip and FlowChip, we are actively supporting the crucial work ongoing by essential labs and researchers across the globe. Since March, we have continued to rework our manufacturing processes, starting with single shifts during April, then moving to two shifts during May and June.

During July and August, we worked to introduce longer shifts to continue increasing manufacturing capacity.  As part of this expansion, we are excited to announce that we have moved to a new location in Littleton, MA during this period.  The new site is dedicated to growing manufacturing capacity with health and safety, first in mind.

Since March, we have also spoken with many of our customers, partners, and suppliers – all of whom have provided helpful feedback.   From these conversations, we have been able to streamline manufacturing through standard product offerings.  Thank you for providing feedback, as it has been extremely helpful for standard product development.

As part of this feedback from suppliers to customers, we have developed recommendations for standard products and lead times.  These guidelines include:

Thank you for your ongoing understanding and support as we work together during this unprecedented and dynamic global health crisis.

As we take a pause, we reflect to give thanks for our health, our families and the great network of people we are fortunate to work with Everyday – staying connected digitally.

We continue to promise to work together, provide leadership, and commit to help everyone achieve their goals to the best of our ability.

Sincerely,

Amanda, Mike and Emily


Upcoming Events

Littleton Open House
Littleton, MA
March 25, 2020 - Postponed

CPSA Analytics 2020
Boston, MA
May 4-7, 2020 - Postponed

ASMS 2020 Re-Boot
June 1 - 12, 2020

FlowChip micro-LCMS

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