Placing an Order

Ordering Outside the U.S.

You can order directly from New Objective, but we have distributors around the world that can provide you with our trademark customer service, bill you in your local currency, handle taxes and shipping issues, and be more on your schedule that our U.S. location can.

Find a dealer near you

Ordering Direct and from Inside the U.S.

Orders can be placed via fax, postal mail, or email. Credit card orders may be placed by telephone. Please include shipping and billing address, your telephone number and fax numbers, and all applicable New Objective order numbers. Download our faxable/mailable order form (PDF) for easiest ordering.

Prices

All prices are quoted in US dollars and do not include applicable sales tax, shipping or handling. International orders are also subject to local VAT and import taxes. We suggest contacting the nearest New Objective authorized dealer for information and ordering. Prices may vary on orders for international destinations. New Objective, Inc. reserves the right to change product specifications and prices at any time without notice and without any liability for such changes.

Recognized academic institutions receive a 5% discount on all fused-silica and glass emitters and columns. This discount cannot be combined with other special offers or quantity discounts.

Volume discounts are available based upon line item quantities.

Blanket orders can be placed to ensure on-time delivery of required columns and emitters. This also enables quantity discounts to be effected, with scheduled delivery and invoicing.

Contact our Sales Department for more information on volume and discounted orders.

Custom and OEM Orders

New Objective can fabricate a variety of fused-silica and glass components for electrospray and other applications in analytical chemistry based on your specific needs and applications, whether customized hardware for interfacing nanospray with your system, or custom-packing columns. Contact Customer Solutions for more information. New Objective can work with your organization for OEM development.

Shipping

Federal Express

Our standard shipping is via Federal Express 2-Day delivery ex-factory. Please indicate if expedited delivery is required. Actual shipping charges will be billed to your invoice. If you have a FedEx account that you would like for us to bill your shipment to, please indicate the account number on your order.

Payment Terms
There are a few payment options offered by New Objective. You may opt to open a billing account to enable purchasing using a company issued purchase order. We do require that purchase orders be either faxed (+1 781.933.9564) or emailed to our sales office.

For customers with established credit, our terms are NET 30 DAYS. Payments made by electronic wire transfer require advance notice to our office and will be subject to a US$30.00 fee.

If you would like to open an acount, please contact our accounting office for more information.

Credit Card

We accept the following credit cards for payment: VISA, MasterCard, Discover, and American Express. VISA, MasterCard, American Express and Discover

Product Returns

All returns must received prior authorization and labeled with a valid RMA (Return Merchandise Authorization) number. Please contact New Objective to receive an RMA number prior to returning any merchadise. Unauthroized returns without RMA numbers clearly indicated on outside of box will be refused and returned to sender.

For incorrectly ordered items, merchandise must be returned within 90 days in unopened, like-new, 100% saleable condition and in original manufacturers packaging. Product that is returned will be inspected and a credit will be issued, less 15% restocking and shipping charges. If returned merchandise is not in resaleable condition or is beyond the 90 day warranty period, no credit will be issued and the merchadise will be returned to customer.

DO NOT DISCARD PRODUCT THAT HAS FAILED. If you experience difficulties or suspect that you have received defective product, you must return suspected product to New Objective for inspection before warranty replacement can be made. A detailed report will be provided to the customer with information regarding replacement, should it be determined that product was defective. New Objective inspects each and every emitter thoroughly before being shipped, both manually as well as using sophisticated video measuring devices. Clogged and broken emitters are not considered to be manufacturing defects.

All damage and shortage claims should be made within 3 days of delivery. If the exterior of the box is visibly damaged upon arrival you have the right to refuse the order. Call New Objective at 1+ 781.933.9560 to report damages and obtain a return authorization number.

Warranty

A. Limited Warranty:
New Objective (Seller) warrants that all product furnished to Buyer shall be free of defects in materials and workmanship for a period of (90) ninety days from the date of shipment. Any product believed to be defective within the meaning of the foregoing sentence shall be returned to Seller, and if found to be defective by seller, shall be replaced with conforming product of like kind. Replacements shall be shipped to buyer or end-user, as the case may be, at seller's expense. Seller shall have no other liability or obligation with respect to goods alleged to be defective. The foregoing shall constitute the sole and exclusive remedy, and the seller's total liability for any and all losses and damages arising out of any cause whatsoever (whether such cause be based in contract, negligence, strict liability, other tort or otherwise) shall in no event exceed the purchase price of the goods (product) in respect of which such cause arose. Seller disclaims, and shall not be liable for in any event, loss of profits, consequential or incidental damages, or punitive or exemplary damages relating to any product or item of product furnished hereunder. The foregoing limited warranty (i) shall be void as to any item of product which is in any material respect altered by the buyer or any end-user, and (ii) does not cover misuse of the product (for example, but not limited to dropping or other mishandling, improper trimming, damage caused by application of excessive temperature, pressure or voltage) or product failure by reason of clogging. The warranty stated above is the only warranty applicable to products furnished to Buyer. All other warranties, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed.

B. Patents:
Seller warrants that the product and seller's process for manufacture thereof do not infringe any patent. Buyer and/or end-user will be solely responsible for ensuring that its use of product in any device or in any manner does not infringe any applicable patent.

Trademarks

Eksigent, Mariner, QSTAR, and NanoLINK are trademarks of AB Sciex or its subsidiaries in the U.S. and certain other countries. ZSpray, LCT, Q-ToF, and NanoFlow are trademarks of Micromass, a division of Waters Corporation. NanoSpray and Esquire are trademarks of Bruker Daltonics. LCQ, TSQ, LTQ, Orbitrap, LSQ, Finnigan, BioBasic, AQUASIL, Hypersil, and Ion Max are trademarks or registered trademarks of Thermo Fisher Scientific. MicroTight, SealTight, and NanoTight are trademarks or registered trademarks of Upchurch Scientfic, a division of IDEX Corporation. PEEK is a trademark of Victrex plc. NuTip is a trademark of Glygen, Inc. PicoTip, PicoTip Powered, PicoFrit, PicoView, PicoClear, TaperTip, SilicaTip, GlassTip, QuartzTip, IntegraFrit, ProteoPep, EconoTip and PicoSpray are trademarks or registered trademarks of New Objective, Inc. All other trademarks are the property of their respective owners.